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Friday, November 18, 2011

Network management to service management - A paradigm shift for Communications Service Providers


Network management is often focused on the network layer, enabling communication service providers (CSPs) to monitor and track network outages and issues, call drop rates, and mean-time-to-repair response in a reactive manner. However CSPs face key challenges that are driving them to reassess their existing business support systems, operational support systems, and service management capabilities. Key factors causing these shifts include an increasingly competitive landscape, seamlessly deploying new services to customers, stagnant revenue streams from legacy services and addressing customer churn rates. 


Managing seamless, cost-effective service deployment and proactively identifying the location and cause of problems in this competitive environment requires CSPs to take a holistic end-to-end approach to service management. Taking this approach enables service prioritization and resolution priorities to be identified and evaluated based on the impact on customer experience. READ THIS WHITEPAPER FOR FURTHER INSIGHTS:


Network management to service management - A paradigm shift for Communications Service Providers




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