Service quality is a vital contributor to overall profitability and success of a telecommunication company. In order to deliver satisfactory service quality and performance in next generation telecommunication networks such as LTE and LTE advanced, companies should examine all of the quality related business processes very cautiously. Constant improvement in service quality can only be achieved with agile and holistic quality assurance methods and architectures. This article presents a new architecture called, Customer Centric Service Quality. New architecture includes all of the quality related business processes, and it consists of two main parts. One part deals with the business processes related to the internal working structure of wireless service provider, and the other part handles with business processes that directly affect the customer. As a result, telecommunication companies can deliver superior service quality by using customer centric service quality models. READ THIS WHITE PAPER FOR FURTHER INSIGHTS:
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