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Monday, April 22, 2013

Understanding Mobile Terminated Call Failures

Have you ever missed a call on your mobile device even though you were in an area with sufficient network coverage? Failed mobile terminated calls (MTC) often lead to customer complaints because a subscriber’s device appears to have sufficient signal strength, yet they have problems receiving incoming calls.

This presentation explains how a MTC is typically established and outlines a process for collecting and analyzing data to better understand why these calls can sometimes fail. Results from collecting data on a commercial network implementation are presented and explained in detail.

Wireless network operators can use the methods described in this paper to guide them through the process of collecting and analyzing data around MTC failures, ultimately helping them to improve quality of service for their subscribers.

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